Acceptable Use Policy
Last updated: 15 October 2026
To keep Suvakta safe and reliable for every shop, you agree not to misuse the Service. This policy is part of our Terms of Service.
You may not
- use the Service for any unlawful purpose, including recording sales of prohibited goods, tax evasion, fraud or money laundering;
- enter personal data about others without a lawful basis, or use customer phone numbers to send spam or harassing messages;
- try to access another business’s data, another user’s account, or parts of the Service you are not authorised to use;
- probe, scan or test the vulnerability of the Service, or bypass authentication, rate limits or other security measures (please report issues to us instead);
- overload the Service, including automated or bulk requests beyond normal use, or interfere with other users;
- copy, resell, reverse engineer or build a competing product from the Service, except as permitted by law;
- upload malware or content that is illegal, infringing, defamatory or obscene (for example as product photos); or
- share your login, or let anyone use the Service in a way that violates these rules.
Responsible security research
If you believe you have found a security issue, please tell us by email at support@suvakta.com or through our contact form with enough detail to reproduce it, and give us reasonable time to fix it before disclosing it. Do not access or change data that isn’t yours while investigating.
Enforcement
We may investigate suspected violations and remove content, limit features, or suspend or terminate accounts, proportionate to the issue. Where appropriate we will tell you first and give you a chance to fix it. We may report illegal activity to the authorities.

