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Grievance Redressal

Last updated: 15 October 2026

If something isn’t right — a problem with the Service, your account, content, or how your personal data is handled — we want to fix it quickly. This page explains how, in line with the Information Technology Act, 2000, its Rules, and the Digital Personal Data Protection Act, 2023.

Grievance Officer

Grievance Officer, Suvakta
Email: support@suvakta.com
Online: contact form (choose “Complaint / privacy request” in your message)

How to raise a grievance

  1. Contact us with your name, registered mobile number, shop name (if any), and a clear description of the issue, including dates and screenshots if helpful.
  2. For a privacy request, tell us which right you want to exercise (access, correction, erasure, withdrawal of consent, or nomination).
  3. We may ask you to verify your identity before acting on account or data requests.

Timelines

  • We acknowledge every grievance within 24 hours.
  • We aim to resolve it within 15 days of receipt, and will keep you updated if it needs longer.

If you are not satisfied

If your personal-data grievance is not resolved to your satisfaction, you may approach the Data Protection Board of India after exhausting this process, as provided under the Digital Personal Data Protection Act, 2023.